Shipping Policy

PLEASE ALLOW 5-7 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.

Please note: Order processing time does not include time the package is on the road to the destination. Once shipped, the package will be in transit the amount of days of the service selected at checkout.

1. Domestic Shipping

Once your order ships, it will arrive in 3-7 business days with standard ground shipping via USPS.

If shipped with expedited shipping, your order will arrive in a 3-4 business days delivery window with USPS Priority.

Large orders may be shipped through UPS Ground. You will receive a shipping confirmation email to track your package. 

 

Stolen/Damaged/Lost Packages
We are not responsible for lost or stolen packages, if tracking indicates the package was delivered, we will not reship or refund orders that have been lost or stolen.

Please contact your mail carrier and have your tracking number ready to provide to them.

You can always file a claim by using the link and following the instructions, depending on the carrier used to ship your order should there be an issue with your order. 

 

Insufficient Address
If your order is returned due to insufficient address or typos, you will be responsible for paying the fee to reship. A refund will not be granted.

Once Packages leave our custody we are no longer responsible for transit. If your package was lost or stolen you must file a claim with USPS.

 

2. Order Processing

Orders placed through our website are normally processed within 3-5 business days. In rare occasions or during exceptionally busy times, we do experience stockouts, which can cause a longer delay in an order. If this happens we will do our best to contact you promptly about your order. 

3. International Shipping

International shipping is done through USPS Priority Mail and shipping rates are calculated at checkout based on your country and order size. 

For other international orders, please note we are not responsible for any additional duties or tariffs that may be accumulated upon arrival to the destination country.

In addition, please note that our free shipping handling policies do not apply to orders shipping to international countries other than Canada.